SkillsScorecard Blog

SkillsScorecard and Managing Partner Forum to launch Management Assessment Tool

SkillsScorecard and Managing Partner Forum will shortly commence development of an online assessment tool capable of being deployed at Board and C-Suite levels.

Based on the highly successful performance management system that SkillsScorecard has been implementing for over six years in law firms, the Management Assessment Tool will a first for the professional services sector.

The tool will address a shortage of suitable tools to help leaders and management teams to assess their overall and individual capabilities. It will be suitable for roles such as MP, senior partner, COO, CIO, practice group leader, and finance director.

Ray D’Cruz, CEO of SkillsScorecard believes the collaboration will be beneficial for firms.

“By collecting data from senior leaders on effective performance, and combining it with historical research undertaken by MPF into management performance, the quality and specificity of the benchmarks will be exceptional.

“We’ll be aiming to give people insights about their role, performance and opportunities for improvement that cannot be provided anywhere else.

The tool is due for launch in early 2014.

For more information, contact SkillsScorecard or MPF.

SkillsScorecard to sponsor ALPMA’s 2013 National HR Workshops

November 13, 2012 - SkillsScorecard News


SkillsScorecard is pleased to announce that it will be the national sponsor for ALPMA’s 2013 National HR Workshops.

These Workshops are a highly interactive one-day session for HR professionals in the legal sector. They address challenges facing firms and are a great opportunity to share knowledge and connect with peers.

Kriss Will is facilitating the sessions in 2013 and will undoubtedly bring her considerable knowledge, skill and humour to the Workshops.

Stay tuned also for the Hot Issues in HR survey which will be coming your way shortly and will be used in the formation of the Workshop agendas.

The 2013 dates:

Adelaide – Tuesday 5th March

Sydney – Tuesday 12th March

Brisbane – Thursday 14th March

Melbourne – Thursday 21st March

We look forward to seeing you there!

MPF Awards for Management Excellence 2013 launched

November 6, 2012 - SkillsScorecard News

The 11th Annual MPF Awards for Management Excellence will be held in London on 6 March 2013. The MPF Awards recognise professional firms are the best managed in the world. The awards feature multiple categories across the four domains of  leadership and business strategy; supporting people; commerciality and client service; collaboration across the firm and with external stakeholders.

These Awards offer tremendous validation for outstanding professionals and team within the firm and more broadly across the peer group. Over the years we’ve seen HR and Learning team get the recognition they deserve for introducing effective, innovative programs that have helped their firms evolve and thrive.

If your HR or L&D team has introduced an innovative and effective change, and can demonstrate the benefits of the change, then you should consider submitting an entry for one of the supporting people categories.

Though the Awards are in their 11th year, the 2013 Awards will usher in two very significant developments. First, the Awards will be open to all professional firms across the world (previously the Awards were confined to Europe). Second, the Awards will be integrated into the International Management Excellence Summit 2013, in association with Harvard Business Review and the Financial Times. The Summit will take place during the day and be followed the same evening by the Awards.

MPF is a member-based group that supports the professions to progress and develop – and ensures that good management gets the recognition it deserves. The ongoing globalisation of the professions highlights the importance of being connected to MPF and its network. There are numerous membership options for firms.

For the fifth consecutive year SkillsScorecard’s Ray D’Cruz will join the international judging panel for the Awards.

More information about the Summit and the Awards can be found on the MPF website.

C-level priorities in law firms – a Managing Partners’ Forum update

March 16, 2012 - SkillsScorecard News

Managing Partners’ Forum, always a wonderful source of information on the professions, has recently published its quarterly CEO Priorities Monitor, and it makes for some interesting reading. The report highlights the priority areas for C-Suite executives in legal and professional service firms around the world.

For the Managing Partner and CEO, differentiating the brand and improving client relationships come first and second. Interestingly, and perhaps reflecting the difficult times faced by many European and American firms, increasing efficiency and leveraging technology are also high priorities.

For the COO the main priority is consistent client relationships and efficient systems.

For the CMO – no surprises – it’s client relationships.

For the CIO process improvement is a clear leader, followed by infrastructure and new systems.

For the Finance Director, cash flow sits first, with cost control, budgeting and profitability rounding out the top four.

For the HRD, motivation and reward lead the list, while leadership, career development, engagement and skills development also stand out. All of these items can ultimately be tied back to a strategy that is focussed on keeping and developing top performers.

For the CKO, systems and processes are number one.

For SkillsScorecard the out-take is simple: systems that can efficiently support firms to develop, engage and retain people are vital – and given the prevailing conditions – the time to look into them is now.

Managing Partners’ Forum, led by Richard Chaplin, is an independent professional body that represents the management team at professional firms worldwide. They conduct campaigns, events, research and Leaders’ Groups in areas such as Finance, HR, Knowledge and Marketing. With many hundreds of members the world over, MPF is the leader in advocating and supporting professional management in service firms. One of the main events in the MPF calendar is the MPF European Leadership Awards, an annual awards process and ceremony to recognise outstanding achievement in professional service firm management. Ray D’Cruz from SkillsScorecard a member of the international judging panel. Contact MPF here.

ALPMA HR Workshops

February 16, 2012 - SkillsScorecard News


We’re delighted to be sponsoring the ALPMA Victoria and Queensland HR Workshops. The Workshops will cover a range of important HR issues in the legal industry.

Both workshops are facilitated by one of Australia’s leading consultants to the professional services sector, Kriss Will. Kriss will be joined by a range of HR and employment law experts. It’s one day in the HR legal calendar that should not be missed.


Thursday, 22 March, 10am-4.30pm

Hall & Willcox, L30, 600 Bourke Street, Melbourne


Tuesday, 27 March, 10am-4pm

Queensland Law Society Auditorium, L2, 179 Ann Street, Brisbane

As a major sponsor of these workshops, Ray D’Cruz from SkillsScorecard will be present at both workshop and information about SkillsScorecard will be available.

You can complete the pre-workshop survey of HR issues for law firms here.

Click here for the brochure to find out more and register.

November Update: Partners Managing People


In our November Update, we launch our 2012 campaign, Partners Managing People.

Why have we chosen this campaign? Because law firm managers told us that partners managing people was their main talent retention challenge in a recent survey we conducted within the legal industry.

Their response makes sense when you consider that retention remains a challenge and partners are one the frontline. In Australia, top and mid-tier firms confronted average attrition rates of 21% in FY10/11. Despite difficult economic times, US firms dealt with similar attrition figures in 2010. Partners and managers have a huge impact on key retention drivers such as quality of work, career coaching and guidance, feedback and learning.

Throughout 2012, from our email communication to events and conferences, we will use this campaign focus to identify ways in which HR can support partners and managers to improve engagement and retention.

To read our November Update in full email us at and we’ll send you a copy.

SkillsScorecard to exhibit at the 2011 ALPMA Summit

May 31, 2011 - SkillsScorecard News

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SkillsScorecard has confirmed plans to exhibit at the 2011 Australian Legal Practice Management Association (ALPMA) Summit. ALPMA is Australia’s leading association for those involved in law firm management.

The Summit will bring together over 200 participants from large, medium and small law firms throughout Australia and New Zealand. It will be held at Crown Towers, Melbourne from 16-17 September 2011.

There will be two-days of seminars and workshops on a range of management issues, from HR to Business Development to General Management. The themes of the Summit are “Adapt, Innovate, Inspire” and the organisers have arranged a diverse range of speakers and topics.

A key part of the Summit will be the Exhibition Hall where participants can learn more about the latest products and service.

SkillsScorecard will be located at Booth 5 in the Exhibit Hall.

To find out more about the Summit and why you should attend click here.

To find out more about ALPMA click here.

SkillsScorecard at the 2011 LIV Symposium


SkillsScorecard will be exhibiting, sponsoring and presenting at the 2011 LIV Symposium, to be held on Monday 28 February.

As part of the Symposium, an inaugural HR Seminar will be held for HR professionals and for other staff with HR responsibilities. The seminar will include a presentation by Ray D’Cruz from SkillsScorecard on performance management challenges in 2011. It will be held at the LIV offices from 11am to 3.30pm. To view the HR Seminar click here.

Contemporaneously, an exhibition of legal support products- including SkillsScorecard – will be located at the RACV Club as part of the LIV’s Annual Symposium, timed in conjunction with the close of the CPD year. The Symposium will be held over two days, Monday 28 February and Tuesday 1 March. To learn more about the Symposium click here.

Please contact us at if you have any questions.

Update: Performance Management Challenges in 2011

How will you engage people in performance management in 2011?

How will you encourage effective feedback and goal-setting?

How will you make a difference to those participating?

How will you execute the performance management process?

These are four key challenges identified by senior HR people in law firms about their performance management process in 2011. In this Quarterly Update we address these issues and explore how HR can lead the change.

If you would like to receive a free PDF version of this Update, please email us at and we will add you to our mailing list.

SkillsScorecard December 2010 Update

SkillsScorecard ALPMA Summit prize draw

October 28, 2010 - SkillsScorecard News

Margaret Hellyer from Sheiff Angland (Auckland, NZ) has won the SkillsScorecard ALPMA Summit prize, a 2002 Vintage Moet & Chandon bottle of champagne.

The prize was on offer at the recent Australian Legal Practice Management Association (ALPMA) Summit held in Sydney.

To be eligible for the prize, entrants completed a short survey about performance management in their law firm. The results of that survey will be discussed in a separate post shortly.

Margaret’s name was drawn from around 100 entries by ALPMA president Warrick McLean.

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